I’m posting this from Apple’s San Francisco retail store, at the corner of Ellis and Market. Amazing; I’ve never been to an Apple Store before. The glass staircase alone is quite worth dropping in. Looks like 4-ply laminated glass on the stair itself.
Just chatted with a very nice Apple Genius called Diana; she’s French but I gathered her family lives in Buenos Aires. She exchanged 2 worn keys on my iBook and gave me 3 keys for the PowerBook 17″ I left at home. They don’t charge anything but on the other hand you need some luck; they have several busted keyboards in a huge drawer and it must be the exact model, as they swap suppliers quite frequently. Also, the keys I needed are the most requested ones: A, S, and E. Merci beaucoup, Diana!